You must sign a contract for each and every service, so that we both agree to our policies and terms of service. Pets must fully vaccinated or in equivalent health and registered with the appropriate council. Dog Walking - It is requested that your dog or cat must be micro chipped or wear a collar with an ID tag with a phone number. Worming, Flea & Tick Protection - It is important that your pet be up to date with their Flea & Tick Protection, as a tick or flea infestation can make your animal not very well. We do not walk multiple dogs together; this can cause unexpected problems with other dogs or animals encountered. You dog /s will be walked on their own. We do not allow dog’s off-leash for any reason unless the dogs are in their own fenced in backyard. Scooby Lou’s Pet Care does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when clearly instructed to leave the client's animals in a secure fenced in area. We do not share pet sitting assignments with other pet sitters or individuals. Scooby Lou’s Pet Care will not bring other people to your home without you there. Scooby Lou’s Pet Care will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent (if necessary). We will retain a receipt and the pet owner is responsible for reimbursement of these items. In the event of an unforeseen circumstance, Scooby Lou’s Pet Care has requested on your contract the name and phone number of a person living nearby and a preferred vet. This information is provided to us so that we can contact this person to request assistance if an emergency was to occur. Your pets’ health and well-being is our utmost priority and we will contact you as soon as possible to keep you informed if this were to occur. Privacy Policy: All of your information will be kept private and confidential. We recommend that you inform a trusted neighbour or friend that while you are away, Scooby Lou’s Pet Care will be caring for your pets and your home. Holiday Cancellations: Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, less than a 24 hour notice will result in 50% of the total invoice for scheduled pet care to be paid. Scooby Lou’s hours of service are 7 days a week beginning at 7 a.m. and the latest regular visits are scheduled for 9 p.m. Payment: Scooby Lou’s Pet Care accepts cash, cheques and direct deposit. Payment is due within 7 days of service. An invoice will be provided at the end of your service. Quotes are also available before your service. Note - all prices are in Australian dollars and exclude GST.